We provide first class service. At Venturi Wireless, we stand behind our work. We promise every customer that we will do whatever we can to provide the best service possible.

We offer a comprehensive range of customer support and maintenance services that can be customized to your needs to ensure optimal performance and maximum value of your Venturi Wireless systems.

We have a follow the sun support organization.

Our services may be tailored to meet your specific needs. We offer you a choice among different classes of Service Level Agreements (SLA), all managed according to Key Performance Indicators best practices.

Our services include:

• A hotline accessible 24x7x365 by phone to a call center, via e-mail, or directly to the online ticket system using personalized Web access.
• A Technical Assistance Center (TAC) with a help desk that is made up of senior technical and managerial personnel. All maintenance specialists are solution-oriented, taking personal responsibility for your satisfaction.
• Software support and patches which enables us to aid you in resolving system problems related to software. We also periodically provide software maintenance releases.
• Remote diagnostics which enable one of our system experts to connect via a secured VPN into your Venturi Wireless systems to directly analyze the problem and expedite a solution.
• On-site assistance, which enables one of our system experts to come to your site to directly analyze any problem in order to expedite a solution, working closely with your staff at all times.